Several members have been contacted by “PayPal” stating that their invoice for a recently purchased item is available for viewing. You are instructed to view the invoice, and, if it is not yours, a phone number is provided for you to call and request a refund. This is a SCAM!!! It is being used in an attempt to gain access to your information.
Instructions are further given for you, in order to protect your funds, to withdraw a large sum of money from your account so that another account can be opened. They then tell you to deposit this money into your new account at a Bitcoin machine or to purchase gift cards. We, at the credit union, WILL NEVER tell you this! If you get an email or phone call along these lines, please contact us immediately so that we can make an appointment for you to come in and change your account number. Do not engage with these emails or calls!
If you do come in to make a large withdrawal, please do not be offended if we ask you for the reasoning behind it. We are simply trying to protect you and your funds.
When traveling in the US, you’ll always have access to your account by utilizing one of our credit union partners through the Shared Branching Network. There are thousands of these locations across the country to serve you. To search for a shared branch location near you, click here. Please notify us of your travel plans so that we may notate your account accordingly to help prevent your card from being declined for suspicious activity. For your convenience, you may print and complete this travel form and fax to 757-249-1202 ATTN: Katrina.